Frequently Asked Questions
Everything you need to know about shopping with Poppy Shop.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, Poppy Shop ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Absolutely. We partner with certified manufacturers who prioritize fair labor practices and sustainable materials to ensure every product meets our high ethical standards.
How can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service team immediately via live chat or email to request a change.